Eye Exams in Whitby – OPEN NOW

Whitby Vision Care is now open as of June 3rd for comprehensive eye exams, ocular health exams, contact lens assessments, police vision tests, RCMP vision assessments, and glasses and eyewear shopping!

We will continue to provide tele-optometry for those unable to come to the clinic.

Our office will look a little different, as we are taking extra precautions for everyone’s health and safety. Here is what you can expect when you come in:

  • We will ask screening questions before you come in, and on arrival
  • We will take your temperature with a non-contact thermometer before entering the office
  • We have installed plexiglass shields at the front desk, as well as extra shields on examining equipment, imaging machines, and glasses measurement tools.
  • Our protocol for routine sanitation after each visit has been increased.
  • All frames will be sanitized after contact before being returned to the display.
  • All of our team members will be wearing a mask and face shield.
  • We have significantly reduced the number of patients permitted in the office at a time, to allow for physical distancing

We have a few things to ask from you to help us maintain the health and safety of the community.

  • Please wear a face mask at all times in the office. If you do not bring one, they will be available for purchase
  • Come alone to your appointment, unless assistance is required
  • Sanitize your hands before entering the office
  • Call us for an appointment before presenting to the office (even for picking up glasses or adjustments). Entrance to the office is by appointment only

If you have any of the following:

  • Fever
  • New cough
  • Worsening chronic cough
  • Shortness of breath
  • Difficulty breathing
  • Pink eye
  • Sore throat
  • Decreased sense of smell or taste
  • Chills
  • Unexplained fatigue
  • Diarrhea, or abdominal pain
  • Runny nose without known cause
  • Any close contact with someone that has been outside of Ontario in the last 14 days
  • Any close contact with someone with acute respiratory illness
  • Confirmed COViD-19
  • Any close contact with anyone who has COViD-19

We can discuss the option of a tele-optometry assessment.

Things look a little different, but we are happy to still be able to provide you with the service you trust from us! We have new temporary office hours, so please Call us for an appointment!

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Can I Get An Eye Exam During Covid?

Directive #2 has been revised, and Ontario optometrists can now begin seeing patients for non-urgent care. We will be following the requirements from the Ministry of Health, under guidance of the College of Optometrists of Ontario. These guidelines are designed to protect the public and ensure we are providing the safest care possible.

Here’s what to expect:

What has changed?

  • Patients will be asked if they are ill or have COVID-19 symptoms when booking appointments, and likely when they arrive at the office.
  • Patients will be asked to make appointments, rather than come for walk-in care, and will be asked to come at the appointment time (not early or late). This will help ensure the waiting room has the fewest number of people at any one time.
  • When you schedule an appointment, your optometrist will ask you to bring your own mask. If you do not have a mask, they may be able to provide one (for a fee), or may have to reschedule your appointment.
  • A hand sanitizing station will be available at the office entrance. You will be required to sanitize your hands when you enter the office.
  • Optometrists and staff that you interact with will be wearing personal protective equipment (like masks or other shields) that covers their mouth, nose, and eyes.
  • Optometrists may perform different tests and procedures than in the past, choosing to do only those that are needed in the moment and waiting to perform others until a later time.

What if I need to have an eye exam to renew my driver’s licence?
The Government of Ontario has extended the time your driver’s licence is valid. If your licence is expiring soon, you do not need to renew it until the government has resumed these services.

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HELP!! My Contact Lens Is Stuck Behind My Eye

HELP!! My contact lens is stuck behind my eye!! 😫

Step 1) Take a deep breath, relax. Don’t worry, it is not possible for it to roll back there 🙂
Step 2) Get someone to help you
Step 3) Look as far down as you can, and lift your eyelid up out of the way. Have your helper look for the lens. Look up and pull the eyelid down. Or look far to the sides. It should be in one of these positions. This is why you need a helper because if you can see yourself in the mirror, you’re probably not looking far down enough
Step 4) Once you’ve located the lens, have your helper use your eyelid to slide it back into place. If necessary, he/she can use a clean finger to slide it out. Slide along the WHITE PART OF YOUR EYE ONLY. Make sure your helper washes his/her hands!!
Step 5) Once you’ve gotten the lens out, your eye might still feel a bit sore from you poking around at it, so put in lots of moisturizing drops for the rest of the day 😊
Step 6) If the lens you pull out is not complete, try flushing your eye with artificial tears to get the remainder out. If you still feel like something is in there the next day, this may require an emergency visit to make sure there aren’t any pieces left behind.

Call us if you need further assistance!

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Red Eye Emergency

What to do if you have a red eye?
Give us a call 905-666-4848 if you have any of these:
– you got chemicals in your eye
– you’re in pain or are having trouble seeing
– you’re unable to move your eye
– you’re sensitive to light
– your eye is producing a lot of mucus or pus
– you have any other symptoms of an illness, like fever or cough (you may need to seek care elsewhere, but we will help direct you)

If it’s more mild, it may be due to dryness, allergies, or a mild viral eye infection, among other things. A viral eye infection is like the common cold, you have to let it heal on its own. Here are some things you can try at home:
1. Use lubricating drops (artificial tears) 4-6 times per day
2. Don’t use red-eye reducing drops, like Visine.
3. If you wear contacts, STOP wearing them
4. Remove any eye makeup
5. Wash your hands often.
6. Avoid spreading the infection by washing your hands often, washing your towels and pillowcases often, and not sharing them.
7. If they feel itchy, you may try over-the-counter anti-allergy drops or medication
8. Try cool compresses on your closed eyes, or try placing the lubricating drops in the fridge before you instill them – the coolness can help relieve itching

If it gets worse or you develop any problems listed above, you may call the office or contact me via the online form

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No More Gatherings – Social Distancing

Gatherings of more than 5 people are now banned in Ontario.
We can all do our part by staying home!

If you have any urgent concerns (sudden vision loss, chemicals or foreign object in the eye, forceful trauma, severe pain), you may leave a voicemail at (905) 666-4848 or email info@drclaudialee.com. We will continue to monitor these communication channels.

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